Question：I have XP SP3 and a Yamaha DS-XG (WDM) sound card. everything was fine when I turned off the media player and went to bed. When I got up everything was fine except there was no sound from the speakers, that was Saturday morning, and now it is Monday afternoon and I have spent probably 20 hours trying to fix this. I have tried everything that was suggested to eveyone in the forums, re installing...new drivers... virus scan, reseating the sound card, etc etc. When I reboot I hear pops out of my speakers as windows is checking things, and before I installed the new driver for the sound card it would play the first half of the logon sound, now nothing but a few pops which suggests to me that the sound card is OK, but something is turning off the audio. Also, when I do directx diagnostics sound test I get a statement that there is a problem at step 19( user verification) error 0x00000000.
A few days ago I got a Trojan that shut off my windows registration. through a solution page, I can't remember Microsoft had a solution that had me go in to regsvr32 and re reg some files and it worked, maybe I need to do somethng similar for this, any ideas?
Answer 1：I have XP SP3 and a Yamaha DS-XG (WDM) sound card. everything was fine when I turned off the media player and went to bed. When I got up everything was fine except there was no sound from the speakers, that was Saturday morning, and now it is Monday afternoon and I have spent probably 20 hours trying to fix this. I have tried everything that was suggested to eveyone in the forums, re installing...new drivers... virus scan, reseating the sound card, etc etc. When I reboot I hear pops out of my speakers as windows is checking things, and before I installed the new driver for the sound card it would play the first half of the logon sound, now nothing but a few pops which suggests to me that the sound card is OK, but something is turning off the audio. Also, when I do directx diagnostics sound test I get a statement that there is a problem at step 19( user verification) error 0x00000000.
A few days ago I got a Trojan that shut off my windows registration. through a solution page, I can't remember Microsoft had a solution that had me go in to regsvr32 and re reg some files and it worked, maybe I need to do somethng similar for this, any ideas?
Answer 2：Hi rontorr,
http://social.technet.microsoft.com/Forums/en-US/category/windowsxpitpro/
Kind regards,
Debbie
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Answer 3：thanks, I moved the question over there
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