[Answer]CD/DVD drive doesn't recognise disc in drive

Question：Whenever I stick a disc into the cd/dvd drive on my laptop, Vista doesn't seem to recognise there is a disc in it. However, I managed to burn a few songs onto a CD using iTunes, but the second half of the songs on the CD couldn't be played for some reason. I've checked Device Manager and it says the drive is installed and working fine. The CD/DVD drive is a Matshita DVD-RAM UJ870QJ ATA Device.

Any help would be appreciated.

Answer 1：Whenever I stick a disc into the cd/dvd drive on my laptop, Vista doesn't seem to recognise there is a disc in it. However, I managed to burn a few songs onto a CD using iTunes, but the second half of the songs on the CD couldn't be played for some reason. I've checked Device Manager and it says the drive is installed and working fine. The CD/DVD drive is a Matshita DVD-RAM UJ870QJ ATA Device.

Any help would be appreciated.

Answer 2：

Hello johnny7,

Thanks for using the Microsoft Answers Forum.

 

You might try the article below and see if helps to resolve your problem. Sometimes a problem with the filter stack in the registry will cause issues similar to this. Sometimes the drive is not recognized by the system or the media used in the drive are not recognized for burning disks. Another option is that the media you are using could be defective but this is a rare occurrence.

 

http://support.microsoft.com/kb/314060

The article above includes all the information below. By clicking on the link you will also get the option to download a "Fixit solution" for this issue.

Microsoft Windows Vista

1. Click Start Collapse this imageExpand this image

, and then click All Programs.

1. Click Accessories, and then click Run.
2. Type regedit, and then click OK.

Collapse this imageExpand this image

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

1. In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

1. In the right pane, click UpperFilters.
   
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
2. On the Edit menu, click Delete.
3. When you are prompted to confirm the deletion, click Yes.
4. In the right pane, click LowerFilters.
   
   Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
5. On the Edit menu, click Delete.
6. When you are prompted to confirm the deletion, click Yes.
7. Exit Registry Editor.
8. Restart the computer.

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Judd
Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Answer 3：Thanks for that link Judd, that Microsoft Fix It worked a treat. Burning songs onto CD, playing them and playing DVD is now working. I can now listen to my gran playing her version of Freak On A Leash by Korn on her banjo while driving along the beach.

Thanks.