Question：
When I'm on Live Messenger watching someone's webcam, my internet drops.
When I'm on Skype voice chatting with someone, my internet drops.
This problem has been going on for a long time, and I'm sure this isn't random, but is linked to the high amount of data being sent over the network (by for example webcams or voice chats).
Nobody else on our home network seems to have this problem (or suffers from internet dropouts when I'm having them). I'm not the only one using a laptop. There's another XP, and a Macbook too.
I'm the only one using Vista.
On top of that, altho that could be totally unrelated, my CPU eats *a lot* of memory even when I'm not doing anything that should eat a lot of cpu.
I have tried disabling IPv6 (no results), and I'm running svc /scannow right now.
I assume you'll need information on my specifications. Thought I'd install a program (SIW: http://www.gtopala.com/) to get hold of all the information - but it's eh.. quite a lot of information, and probably too much to give here all in one go. Here's my hardware summary & operating system info - if more information is required let me know.
Hardware Summary
Property Value
Manufacturer PACKARD BELL BV
Product Name EasyNote MH35
Version PB99Q10486
Serial Number 117130490134
PC System Type Mobile
Machine Type AT/AT COMPATIBLE
Infrared (IR) Supported No
DMI System UUID 41350F00-001E68BA-C4A54E45-435F4349
UUID 000F3541-1E00-BA68-C4A5-4E45435F4349
Windows System Assessment
CPU Score 4.80 (Calculations per second)
Memory Score 4.20 (Memory operations per second)
Graphics Score 3.30 (Desktop performance for Windows Aero)
D3D Score 3.00 (3D business and gaming graphics performance)
Disk Score 4.70 (Disk data transfer rate)
Windows Experience Index 3.00 (Base score)
Disk Space Disk C: 112 GB Available, 137 GB Total, 112 GB Free
Physical Memory 1917 MB Total, 1077 MB Free
Memory Load 43%
Virtual Memory 3366 MB Total, 2120 MB Free
PageFile Name \??\C:\pagefile.sys
PageFile Size 1500 MB
In use 349 MB
Max used 362 MB
Minimum File Cache Size 1 MBytes
Maximum File Cache Size 2048 MBytes
Registry Size 19 MB (current), 682 MB (maximum)
Profile GUID {d8932e40-6a6f-11db-b6ab-806e6f6e6963}
The system clock interval 15 ms
Operating System
Property Value
Name Windows Vista Home Basic Service Pack 1
Features Terminal Services in Remote Admin Mode, Multiprocessor Free, OEM-Version
SKU Home Basic Edition
Activation Status Activated
Auto Activation Enabled
Activation Notification Enabled
Checked Build No
UAC Enabled No
PAE Enabled Yes
Boot Device \Device\HarddiskVolume2
System Device \Device\HarddiskVolume2
Kernel Version 6.0.6001.18226
Security 128 bits
Product Name Windows Vista (TM) Home Basic
Build Lab 6001.vistasp1_gdr.090302-1506
If you need more information, drop a note.
Answer 1：
When I'm on Live Messenger watching someone's webcam, my internet drops.
When I'm on Skype voice chatting with someone, my internet drops.
This problem has been going on for a long time, and I'm sure this isn't random, but is linked to the high amount of data being sent over the network (by for example webcams or voice chats).
Nobody else on our home network seems to have this problem (or suffers from internet dropouts when I'm having them). I'm not the only one using a laptop. There's another XP, and a Macbook too.
I'm the only one using Vista.
On top of that, altho that could be totally unrelated, my CPU eats *a lot* of memory even when I'm not doing anything that should eat a lot of cpu.
I have tried disabling IPv6 (no results), and I'm running svc /scannow right now.
I assume you'll need information on my specifications. Thought I'd install a program (SIW: http://www.gtopala.com/) to get hold of all the information - but it's eh.. quite a lot of information, and probably too much to give here all in one go. Here's my hardware summary & operating system info - if more information is required let me know.
Hardware Summary
Property Value
Manufacturer PACKARD BELL BV
Product Name EasyNote MH35
Version PB99Q10486
Serial Number 117130490134
PC System Type Mobile
Machine Type AT/AT COMPATIBLE
Infrared (IR) Supported No
DMI System UUID 41350F00-001E68BA-C4A54E45-435F4349
UUID 000F3541-1E00-BA68-C4A5-4E45435F4349
Windows System Assessment
CPU Score 4.80 (Calculations per second)
Memory Score 4.20 (Memory operations per second)
Graphics Score 3.30 (Desktop performance for Windows Aero)
D3D Score 3.00 (3D business and gaming graphics performance)
Disk Score 4.70 (Disk data transfer rate)
Windows Experience Index 3.00 (Base score)
Disk Space Disk C: 112 GB Available, 137 GB Total, 112 GB Free
Physical Memory 1917 MB Total, 1077 MB Free
Memory Load 43%
Virtual Memory 3366 MB Total, 2120 MB Free
PageFile Name \??\C:\pagefile.sys
PageFile Size 1500 MB
In use 349 MB
Max used 362 MB
Minimum File Cache Size 1 MBytes
Maximum File Cache Size 2048 MBytes
Registry Size 19 MB (current), 682 MB (maximum)
Profile GUID {d8932e40-6a6f-11db-b6ab-806e6f6e6963}
The system clock interval 15 ms
Operating System
Property Value
Name Windows Vista Home Basic Service Pack 1
Features Terminal Services in Remote Admin Mode, Multiprocessor Free, OEM-Version
SKU Home Basic Edition
Activation Status Activated
Auto Activation Enabled
Activation Notification Enabled
Checked Build No
UAC Enabled No
PAE Enabled Yes
Boot Device \Device\HarddiskVolume2
System Device \Device\HarddiskVolume2
Kernel Version 6.0.6001.18226
Security 128 bits
Product Name Windows Vista (TM) Home Basic
Build Lab 6001.vistasp1_gdr.090302-1506
If you need more information, drop a note.
Answer 2：Hi Markieham
Thank you for Posting on Microsoft Answers.
1st, I would like to suggest you update your Network Card drivers by visiting the manufactures website of your Wireless Network Adapter.
2nd, What Antivirus Software are you running and is it up to date?
Try doing a Selective Startup (Clean Boot) and see if you still have this issue - the Clean Boot will help determine if a Service or Startup Program is causing the issue:
| How-to run Windows in Selective Startup (Clean Boot)… |
| 1. Click Start, click Control Panel, click System and Maintenance, click Administrative Tools, and then double-click System Configuration. 2. Click Continue, or provide Administrator credentials if prompted. 3. Click the General tab, and click Selective startup. 4. Under Selective startup uncheck Load startup items. 5. Click the Services tab, check the Hide all Microsoft services box, and then click Disable all. 6. Click the Apply, then OK, and then Restart. |
Please Post back and let us know if this has helped to resolve the issue or if we need to continue troubleshooting - thank you
Ken
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Answer 3：I'll try updating the network card drivers later today or tomorrow.
I'm running Avira AntiVir Personal. It's set to automaticly update both the software and the virus definitions, so yes it should be up to date.
I'll also check the selective startup later today or tomorrow.
(Thought I'd post back with the antivirus)
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