Question：
I am using a 4 months old XPS M1530 DELL with Windows Vista. And Windows Media Player 11 was already installed. I always update my computer with the latest updates from Windows and Vista.
Hi. For a few weeks ago, I wanted to take advantage of the opportunity to see a TV-program that was protected with DRM using Windows Media Player 11 that I have installed on my computer. After I choose to play this TV-program with Windows Media Player 11 I got a message that I had to install an addition to be able to view the selected program. I accepted and went on.
I never got a confirmation that it went well. And I am still not able to see TV programs that are protected by DRM. Every time I try to load the DRM-protected content I get the same error. The error text that comes up is the following (translated from Norwegian version)
There is a problem in the DRM component (Digital Rights Management). Contact Microsoft Product Support Services (C00D28B7). Windows Media Player cannot play the video and reported the error message above.
I have tried to acquire answers on how to fix this problem on the internet without finding answers. Can someone please help me fix this? Please describe how to in easy English since my English could be better. I have also considered reversing this additional installation. That is to uninstall this add-on. Can anyone help me do that?
Answer 1：
I am using a 4 months old XPS M1530 DELL with Windows Vista. And Windows Media Player 11 was already installed. I always update my computer with the latest updates from Windows and Vista.
Hi. For a few weeks ago, I wanted to take advantage of the opportunity to see a TV-program that was protected with DRM using Windows Media Player 11 that I have installed on my computer. After I choose to play this TV-program with Windows Media Player 11 I got a message that I had to install an addition to be able to view the selected program. I accepted and went on.
I never got a confirmation that it went well. And I am still not able to see TV programs that are protected by DRM. Every time I try to load the DRM-protected content I get the same error. The error text that comes up is the following (translated from Norwegian version)
There is a problem in the DRM component (Digital Rights Management). Contact Microsoft Product Support Services (C00D28B7). Windows Media Player cannot play the video and reported the error message above.
I have tried to acquire answers on how to fix this problem on the internet without finding answers. Can someone please help me fix this? Please describe how to in easy English since my English could be better. I have also considered reversing this additional installation. That is to uninstall this add-on. Can anyone help me do that?
Answer 2：Hi ourkid,
Thanks for posting to answers.microsoft.com
It seems the errorlog has been changed on your system. If the DRM's are being used correctly, try installing this update to resolve the issue.
http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
Thanks again for posting to answers.microsoft.com
Debbie
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Answer 3：
Hi. Will try this solution soon. Will then post an answer on how it went. Will this replyt be followed up if I post new questions?
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