Question：Last evening, I was working in a Word 2007 document transferring information to another program from it. The Windows uodate icon appeared in my task bar. I did not pay attention to the Windows update icon and in about a minute or so my screen went blank and then went into a 3 phase Windows update. When the update finished, the Word document came back on the screen. The program I was transferring info into was closed by Windows I presume so that work was lost. Anyway now when I open my Word 2007 I get a program not responding error. I have the install CD for Office but I do not know if that will fix the problem as it will be the same Word program as the one that will no longer work. I really think that Microsoft should not perform these updates in this manner because it would have been the same if I had steeped away from my PC and left Word open. Everyone should have the final say when their computer gets updated. After all it is mine not Microsoft's or any other company's computer. I lost considerable work and I still do not have a word orocessing program. You cannot get a response from Microsoft without a product ID. That is just great trying to get that from a program that they made trash and will not open. Does anyone have any solutions that they can suggest to cure my problem.
Answer 1：
Hello Jim Morecraft,
Thank you for using the Microsoft Vista Answers Forum!
I do understand your frustration concerning this issue; I will do my best to get your PC back to work again. Since the issue you described in your post stated after Windows update, I would recommend we start with using the System Restore Tool to restore the computer to an earlier point in time before this problem started. Using the System Restore tool may not necessarily help you determine the issue. When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.
To restore the operating system to an earlier point in time, follow these steps:
1. Click Start, type system restore in the Start Search box, and then click System Restore in the Programs list. If you are prompted for an administrator password or confirmation, type your password or click Continue.
2. In the System Restore dialog box, click Choose a different restore point, and then click Next.
3. In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next.
4. Click Finish.
5. The computer restarts, and the system files and settings are returned to the state that they were in at the time that the restore point was created.
Secondly, you can configure Windows update to where you decide whether to run the update or not.
If this is an update issue, the best way to fix this is to only apply your updates one at a time to determine which of the updates is causing this issue.
Click Start -> All Programs -> Windows Update, click Change Settings from the left menu. Select Download updates but let me choose whether to install them, click OK. When you are notified to install a new update, from this window click View Available updates, uncheck all updates and select one at a time, install it, restart your computer, test, and update again. Once you find the update either continue to skip it, or look it up at http://support.microsoft.com/
you can also post back with the Update KB Number you are having trouble with.
Please reply and let us know if your issue is resolved or if you need further assistance.
All the Best...!!!
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