Question：When I go to install windows update I get the following error codes: 80072EFD
80244019
Can anyone help with these errors?
Answer 1：Hi littlepaul000,
I believe this will help.
When you try to scan for or download updates from the Microsoft Windows Update Web site or from the Microsoft Update Web site, you may receive an error message similar to one of the following:
Windows Update has encountered an error and cannot display the requested page. The necessary service "Automatic Updates" (WUAUSERV) is not started or Background Intelligent Transfer Service (BITS) is disabled.
Error 0x8DDD0018
-or-
The server cannot find the requested URI (Uniform Resource Identifier)
Error 0x80244019
-or-
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Error 0x80070422
Additionally, the Automatic Updates Service may be disabled or not running on your system. You may also be unable to Enable and start the Automatic Updates Service.
Back to the topCause This issue can occur if Automatic Updates is disabled on your system or if the B...
This issue can occur if Automatic Updates is disabled on your system or if the Background Intelligent Transfer Service (BITS) is not currently running.
Note: Some Virus and Malware software can disable the Automatic Updates Service and cause this issue. See the More Information section at the bottom of this article for known variants that cause the issue.
For more detailed information on these error codes see the More Information section later in this article.
Resolution (http://support.microsoft.com/common/international.aspx?rdpath=4) To resolve th...
(http://support.microsoft.com/common/international.aspx?rdpath=4) To resolve this issue, use the following methods starting with method 1.
Method 1: Download and run the Malicious Software Removal Tool (MSRT) and then check to make sure the required services are running
Download and run the latest MSRT for your system, the tool is available for 32-bit and 64-bit systems. This tool checks Windows Vista, Windows XP, Windows 2000, and Windows Server 2003 computers for and helps remove infections by specific, prevalent malicious software—including Blaster, Sasser, and Mydoom. Once the MSRT tool has been run you will need to go to method 3 to ensure that the required services are running on your system before you attempt to install updates again.
To download the 32-bit version of Malicious Software Removal Tool, click here. (http://www.microsoft.com/downloads/details.aspx?FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356&displaylang=en)
To download the 64-bit version of Malicious Software Removal Tool, click here. (http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74)
For more information on the Malicious Software Removal Tool click the link below to view the article on the Microsoft web site.
KB890830 (http://www.microsoft.com/downloads/info.aspx?na=49&p=1&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=585d2bde-367f-495e-94e7-6349f4effc74&u=http://support.microsoft.com/?kbid%3d890830) The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows Vista, Windows Server 2003, Windows Server 2008, Windows XP, or Windows 2000
Important Once the MSRT tool has been run you will need to go to method 3 to ensure that the required services are running on your system before you attempt to install updates again.
Method 2: Reboot your computer into Safe Mode and then scan your system for possible Virus or Malware infections
Boot your computer into Safe Mode and then run your antivirus software on your computer to scan for and remove any possible Virus and Malware infections. Once you scan your system for Virus and Malware infections you will need to go to method 3 to ensure that the required services are running on your system before you attempt to install updates again.
To scan your computer for viruses, you must have an antivirus program installed on your computer. If you do not have an antivirus program installed, you can use the free Windows Live safety scanner to perform a scan of your computer. To run the Windows Live safety scanner click the link below to visit the Microsoft web site.
http://onecare.live.com/site/en-us/default.htm (http://onecare.live.com/site/en-us/default.htm)
Note: For more information on how to run the free Windows Live OneCare Safety Scanner in Safe Mode view the click the link below to visit the Microsoft web site.
968091 (http://support.microsoft.com/kb/968091) How to install the free Windows Live OneCare Safety Scanner and then scan your computer in Safe Mode
Note: Scanning your system may take an excessive amount of time and at times may appear to be frozen or inactive. Please allow the scan to complete successfully.
You can also download a 90-day free copy from the following Microsoft web site.
http://onecare.live.com/standard/en-us/default.htm (http://onecare.live.com/standard/en-us/default.htm) .
How you scan your computer and remove viruses is different for each antivirus program. You should look in the antivirus program's Help system for steps on how to remove viruses. You can usually find the steps for your antivirus program on the Internet. To find them, type "scan for viruses" and then the name of your antivirus program in your favorite search engine, and then click Search.
Important Once the MSRT tool has been run you will need to go to method 3 to ensure that the required services are running on your system before you attempt to install updates again.
Method 3: Verify that necessary services are configured correctly and running
Verify that services necessary to download and install updates are configured properly and running on your computer and then attempt to download and install updates again.
For Microsoft Windows 2000, for Windows XP, or for Windows Server 2003, follow these steps:
To ensure that the necessary services are configured correctly and running, follow these steps:
1. Click Start , click Run , type services.msc , and then click OK .
2. Double-click Background Intelligent Transfer Service .
3. In the Startup type box, click Manual , and then click Apply .
4. On the Log On tab, verify that the service is enabled in every hardware profile that is listed
5. On the General tab, click Start .
6. Double-click Event Log service
7. Ensure that the Startup type is set to Automatic
8. If the Startup status lists Stopped , click Start and then click OK .
9. Double-click Automatic Update service.
10. Ensure that the Startup type is set to Automatic.
12. If the Startup status lists Stopped , click Start and then click OK .
13 Close the Services window and attempt to install Windows updates again.
For Windows Vista and Windows Server 2008 follow the steps listed below:
To ensure that the necessary services are available and running, follow these steps:
1. Click Start , type services.msc in the Start Search text area, and then click services.msc in the programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue .
2. Double-click Background Intelligent Transfer Service.
3. In the Startup type box, click Manual , and then click Apply .
4. On the Log On tab, verify that the service is enabled in every hardware profile that is listed
5. On the General tab, click Start .
6. Double-click Windows Event Log service
7. Ensure that the Startup type is set to Automatic
8. If the Startup status lists Stopped , click Start and then click OK .
9. Double-click Windows Update service.
10. Ensure that the Startup type is set to Automatic.
12. If the Startup status lists Stopped , click Start and then click OK .
13. Double-click Software Licensing Service.
14. Ensure that the Startup type is set to Automatic.
15. If the Startup status lists Stopped , click Start and then click OK.
16. Close the Services window and attempt to install Windows updates again.
Note If after following the steps listed in Method 1 and Method 3 you find that you still cannot download and install updates you will need to return and follow the steps in Method 2 to troubleshoot the issue. These steps utilize your currently installed Virus and Malware scanning software or the free Windows Live OneCare Safety Scanner while running your computer in Safe Mode to resolve the issue.
Also, here is the article this info came from if you want any more information.
http://support.microsoft.com/default.aspx/kb/959894
Matt
Answer 2：Hi,
Thanks for the reply and help but unfortunately it did not work. I still get the same error messages.
Can you help any further?#
Answer 3：Hi Littlepaul000,
Thank you for visiting Microsoft Answers forum.
I would suggest to run a SFC scan to check for corruptions in your system.
To do this, follow these steps:
- Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- Type the following command, and then press ENTER: sfc /scannowThe sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
http://support.microsoft.com/default.aspx/kb/929833
Martin
and let us know what you think
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