31 Jul 2009

Can't save edited pictures

Question:After cropping a photo in Windows Photogallery, I receive an error report that says I can't save it b/c either it is a read only photo (which it isn't) or that I don't have permission to save to the location (which I do).


Answer 1:

Welcome to the Microsoft Windows Vista Communities site.

 

 

Windows Photo Gallery…

 

As the error message indicates the file you are attempting to edit has the Read Only attribute set, or you do not have the necessary permissions to the save destination. I will need you to reconfirm the attributes for the given file, and the permissions of the file as well as the folder that contains the file.

 

Change a read-only file…

1.     Find the file you want to edit.

2.     Right-click the file, and then click Properties.

3.     Click the General tab, clear the Read-only check box, and then click OK.

4.     Edit and save your file as needed.

 

Note: If you do not want to change the read-only status of the file but you still want to make changes to the file, you can save a copy of the file with a different name, and then save changes to the copy.

 

File and Folder Permissions…

1.     Right-click the file or folder, and then click Properties.

2.     Click the Security tab and verify that your User Name is listed with Full Control.

3.     Should you need to modify permissions click on Edit.

4.     Do one of the following:

·          To set permissions for a user that is not listed under Group or user names, click Add, type the name of the user or group, click OK, select the permissions, and then click OK.

·          To change or remove permissions from an existing group or user, click the name of the group or user, select the permissions, and then click OK.

5.     Test to see if the issue with this file or folder has now been resolved.

 

Important Notice: If you manually apply permissions to a file or folder, they might conflict with the existing permissions and produce results you did not intend. We don't recommend applying permissions to files or folders.

 

You will also want to ensure that you have the necessary read/write permissions to your user's temporary folder. What Windows Photo Gallery does is creates (3) temporary files in the %temp% directory. This consists of the original file, the file to be modified, and the changes made. If you use the Auto Adjust feature a fourth temporary file may be created. Thus, if you do not have the necessary permissions to this directory, which by default you should, you may as well see this error.

 

On final recommendation would be to click Start, click All Programs, right-click Windows Movie Maker, and select Run as Administrator.

 

Please let the community know the results of each troubleshooting step, if any of them resolve the issue, or if the issue remains unresolved.

 

Jared - Support Engineer - MSFT



Answer 2: Thanks for the answer, unfortunately, no luck. But, I did copy the photos into my documents folder and had some luck there. For some reason when I try to edit photos from my desktop or from my pictures folder, it still will not allow me to save the changes. When I try to remove the read only status from the folder, it immediately reapplies the attribute. I have full control as well, so I don't get it. The mystery continues...

Answer 3:

Ownership or Permission issue…

 

Did you verify the attributes and permissions for a specific picture, and if so what did it indicate?

 

Unlike the Read-only attribute for a file, the Read-only attribute for a folder is typically ignored by Windows, Windows components and accessories, and other programs. So the attributes and permissions of the give files you are attempting to modify would be more important in this scenario.

 

As you've successfully copied the files to another location, and they are editable it brings the question as to whether or not you have "ownership" of the file. Where these pictures imported from an external hard drive, media card, or other removable source? If so could you check the ownership for one of these files?

 

Verifying Ownership of a file in Windows Vista…

1.     Locate the file or folder whose ownership you need to verify.

2.     Right-click this file or folder, and then select Properties.

3.     Select the Security tab, and then click the Advanced button.

4.     Now select the Owner tab, and you should see a field under Current owner.

5.     In that field you will see the current owner of the file or folder you are viewing.

6.     Ensure that it reflects your user name or the Administrator.

 

Sometimes files store on external media, that was created or modified on another system, will retain its previous permissions (ACL) and owner. If that is the case you will experience unexpected behavior, such as this, when attempting to access or modify the files – as you do not have permission to the files. By copying the files to another location you've are essentially "created" them to a new location, and in doing so automatically inherited ownership/permission over the "newly created" files.

 

Please let the community know if the issue persist, and if any of the information provided assists you in resolving this issue.

 

Jared - Support Engineer - MSFT



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