Question：Whenever I try to install the application ACDSee it apparently installs sucessfully but when I try to open it I get the Error Message 'The application failed to initialise properly (0xc015004)...' and it closes down. I have contacted ACDSee technical support and they tell me it is an operating system error code. I have tried uninstalling ACDSee including removing the registry keys and reinstalling but the same error code appears.
Has anyone any idea what is wrong?
Jack
Answer 1：
Hello Dealbarta,
.
You might try using the Windows Installer Cleanup Utility to cleanup any previous installations then reboot the computer and retry the installation. Take this step first and let us know what happens. If this does not help let us know so we can help troubleshoot further.
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301
Let us know if this helps.
Judd
Answer 2：Hello Judd,
I tried to install the cleanup utility and got the following Error Message
Windows Script Host
Script:
C\Users\JACKWA~1\AppData\Tenp\StartMSI.vbs
Line: 17
Char: 1
Error: Permission denied
Code: 800A0046
Source: Microsoft VBScript rentime error
I am the only user of this machine and have administrator privileges
Regards
Answer 3：Hello Dealbarta,
Thank you for visiting Microsoft Answers forum.
I suggest that before running the file, right click it, and select Run As an Administrator.
Then disable all other applications running in the background with msconfig (see below for instructions)
I suggest performing a clean boot to prevent startup programs from loading in the background.
You may have a few items running in the background conflicting and causing this issue.
To help troubleshoot error messages and other issues, you can start Windows Vista by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. This article describes how to troubleshoot problems in Windows Vista by performing a clean boot. This article also describes how to start the Windows Installer service and how to reset the computer so that it starts as usual.
Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the functionality returns. However, you may receive the original error message, or you may experience the original behavior.
If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.
a. Log on to the computer by using an account that has administrator rights.
b. Click Start Collapse this image Expand this image , type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
Collapse this image Expand this image If you are prompted for an administrator password or for confirmation, type your password, or click Continue .
c. On the General tab, click Selective Startup , and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
d. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all .
Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
e. Click OK , and then click Restart .
Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK , and then click Restart .
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
a. Perform a clean boot by repeating step 1.
b. Click the Startup tab, and then click to select half of the check boxes in the Startup Item list.
c. Click OK , and then click Restart .
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.
Step 7: Reset the computer to start as usual
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start Collapse this image Expand this image , type msconfig.exe in the Start Search box, and then press ENTER.
Collapse this image Expand this image If you are prompted for an administrator password or for confirmation, type your password, or click Continue .
On the General tab, click the Normal Startup option, and then click OK .
When you are prompted to restart the computer, click Restart .
Hope this helps :)
Martin
and let us know what you think
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