Question：
PLEASE , need help:
i installed the windows updates by their size from lower to larg one throw internet by windows update , but now i found that some updates like sp2 needs some others like sp1 preinstalled . the defects i saw was bugs in display ( some part of 2 gadgets on sidebar was incomplete ) which has been solved , and the slowed windows slightly . so what happens to my laptop which i cann't find where may work inproperly ? should i uninstall all the updates and reinstall them by date ( the oldest first ) ? I have installed 3 Hotfixes ( KB941997-KB938725-KB936003 ) came with my laptop dvd ; are there sp1 ? and if i installed sp2 throw windows updates ? my system is windows vista home premium 32 bit .
Answer 1：Hi Leonardo,
Thank you for using the Microsoft Answers Forum.
You are absolutely correct, to install SP 2 you need to install SP 1 first. Instead of uninstalling the updates,
1. I would recommend you to try system restore to the earlier date when the updates were not installed.
Below are the instructions for a System Restore:
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Running the System Restore utility… |
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1. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore.
2. Click Continue or provide Administrator credentials if necessary.
3. Click Choose a different restore point, and then click Next.
4. Select a Date and Time prior to first sign of the issue you've described.
5. If the date you need is in excess of (5) days click the Show restore points older than 5 days check box.
Important Notice: That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file. |
Once the updates are removed, please try installing the updates by the dates, ( oldest first).
2.How do I find out whether I have Windows Vista SP1 installed?
a. Click Start, right-click Computer, and then click Properties.
b. A window is displayed where you can view basic information about your computer. If Windows Vista SP1 is installed,
you see reference to Service Pack 1 under the Windows edition section.
3. If you have Windows Vista Service Pack 1 installed, you can install Vista Service Pack 2:
If you need information about Service Pack 2 for Windows Vista, you can follow the link:
http://support.microsoft.com/default.aspx/kb/948465/en-us
Installation Tips:
• Your computer will restart several times during the installation process:
Make certain you've saved your work and closed all open applications before beginning the install.
• Disable (1) your anti-virus application, (2) any real-time system protections afforded by any anti-spyware applications (except Defender), & (3) your third-party firewall (if any) and then (4) enable the Windows Firewall before installing or uninstalling Vista SP2.
• The installation process can take an hour or more: If you're installing SP2 on a portable computer, make sure that you plug-in the power cord and have the battery inserted into its bay.
• Vista SP1 is a prerequisite for installing SP2. If you use Windows Update or the Automatic Update feature in Windows Vista, you will not be offered the option to install SP2 until you first install SP1.
4.How to obtain the latest Windows Vista service pack:
http://support.microsoft.com/kb/935791/
Hope this helps.
Answer 2：Thank you Sangeeta M for your answer , Finally someone give me the answer !! I should tell you that fortunately after several downlads and installing updates , the windows update recomended me to downloading and installing the SP1 , and after that recomended for SP2 . and now my pc is up to date . It seems that windows update doesn't give you the update No2 unless you have installed update No1 and this is an automatically process ! Thank you again , however it is few late !
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