Help for Windows Media Player 11 on Windows Vista Home Premium SP2

Question：Whenever I turn on Windows Media Player, I get the message:
"Windows Media Player is not installed properly and must be reinstalled.

Do you want to install the Player from the Microsoft Web site?"
So i clicked yes download and try to install it but it says:
"There is a more recent version of Windows Media Player (11.0.6002.18005) already installed on your computer. It is not possible to use an older installation package (11.0.5721.5146) to install files or to repair your current version of the Player."
I need help fixing this error!! I looked up this error and most sites won't work!

Answer 1： 

Hello Jason761,

 

Thank you for visiting the Microsoft Windows Vista Community site.

 

I suggest you review the information in this link that could be helpful to you:
Troubleshooting Windows Media Player 11 for Windows Vista

This should resolve your problem.

 

Let us know if these steps resolve your problem.  I hope the information is useful.

 

Regards,

 

 

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Anthony



Answer 2：My Windows Media Player used to work but then after one month or so, it didn't work and the link did not solve my problem.

Answer 3：Hi Jason761,

Thanks for posting your response to answers.microsoft.com

Windows media player is installed by default during the installation of Windows Vista.

You may need to run a System File Checker tool to verify the system files are intact.

Here are the steps to run the System File Checker;

Running the System File Checker…

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator. 2.     Click Continue or supply Administrator credentials if prompted. 3.     In the Command Prompt window type the following, and press Enter: sfc /scannow 4.     You should see the following on-screen messages: Beginning the system scan. This process will take some time. Beginning verification phase of system scan. Verification % complete. 5.     Once the scan has completed you will receive an onscreen message resembling one of the following: …found no integrity violations …found corruption but repaired it …found corruption that it could not repair 6.     Please reply with the completion message that you received.

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Debbie

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