Question：Last year I bought a Toshiba laptop with Windows Vista Home Premium. I've never had any problem printing color photos in color until this week. Pictures still print just fine in color from the internet, inserted in a document, or on a printer test page. However, they will not print in color directly from Windows Photo Gallery. They would do so just last week, but suddenly, all I get is black & white printing of the color photos in Windows Photo Gallery. I even checked to be sure I have a color cartridge in my HP Officejet 7310. Does anyone have any suggestions how I can solve this problem?
Answer 1：
Hi Linda,
Thanks for visiting the Vista Answers forum.
It sounds like your print options or preferences have been changed for your printer. To choose print options, you need to open the document, file, or picture that you want to print. Most print options are located in the Print dialog box, which you can access from the File menu in the program that you're using. The options that are available to you will depend on the program and the printer that you're using.
To access some options, you might need to click an "Options" or "Advanced Options" link, button, or tab within the Print dialog box. To find out more about print options for a program, refer to the information for the program.
Print options that are determined by your printer capabilities are called printing preferences, and can include double-sided printing, separator pages, color or image quality options, and staples. Like program options, printing preferences are displayed in the Print dialog box. Look for buttons labeled "Preferences" or "Properties." You can choose preferences each time you print a document or set default preferences to use for all documents that you send to a printer.
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Use print preview
To see what the print copy will look like before you print it, open the document in a program that offers a print preview. Print preview is typically located on the File menu for a program. You should be able to preview each page of the document. In some programs, you can choose print options in the preview mode, and then print directly from the preview. In other programs, you might have to close the preview, change the document or your printer settings, and then print it.
Let us know if you still need help.
Dave D
Answer 2：
We have a printing issue in that compressed jpg files now print as a large black spot on most of our HP printers. Didn't start until Monday 7/13/09 so far as we know. Our company logo on a lot of our forms seems to be affected. Not only is it not color, but the entire picture is black. Affects most of our HP printers, various models using different drivers, on machines running Windows XP, and in lots of different Office programs--excel, word, power point, publishers, etc. We are still using Office 2003 Pro.
Anything I can do? I cannot update every printer driver at every location overnight, and the two I checked already had updated drivers. All the critical updates to XP had been done, and also updates to the Office 2003 suite. I assume another update will be sent out by Microsoft in the next couple days?
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