Question：Hello.. Recently I have been having troubles with my Windows Sounds, including any internet sounds as well. I have tried to troubleshoot this myself and have found that I can play music and movies in Windows Media Player and Itunes but still no Windows Sounds. This lend me to believe that the problem was not my sound card. So next I installed the newest driver for my speakers which are Realtek, but they still did not work. I then went into the Sounds folder and to the Sounds tab and clicked on a sound to test it but it did not work. I clicked the browse button and tried to open the sound into Windows Media Player but I came across an error. The error message C00D11BA at: http://www.microsoft.com/windows/windowsmedia/player/webhelp/default.aspx?&mpver=11.0.6001.7004&id=C00D11BA&contextid=83&originalid=80040256 . I got threw the first two bullets but then I became confused with the others. Can you PLEASE help!?
Answer 1：Hi Austin_Pasker,
Thank you for using Vista Support forum,
You can try to right click on the speaker icon near the clock. Choose Playback Device, right click on your Realtek output and set it as default device.
If problem still persistance, reboot using a Clean Boot and run the SFC scan
| How-to run Windows in Selective Startup (Clean Boot)… |
| 1. Click Start, click Control Panel, click System and Maintenance, click Administrative Tools, and then double-click System Configuration. 2. Click Continue, or provide Administrator credentials if prompted. 3. Click the General tab, and click Selective startup. 4. Under Selective startup uncheck Load startup items. 5. Click the Services tab, check the Hide all Microsoft services box, and then click Disable all. 6. Click the Apply, then OK, and then Restart.
After finishing restart, enable half of the services and reboot again to see if the problem return. If problem return, continue disable services to one by one to determine the service causing the problem. |
| Running the System File Checker… |
| 1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator. 2. Click Continue or supply Administrator credentials if prompted. 3. In the Command Prompt window type the following, and press Enter: sfc /scannow 4. You should see the following on-screen messages: Beginning the system scan. This process will take some time. Beginning verification ph ase of system scan. Verification % complete. 5. Once the scan has completed you will receive an onscreen message resembling one of the following: …found no integrity violations …found corruption but repaired it …found corruption that it could not repair 6. Please reply with the completion message that you received. |
If there is no problem with System Files Scan then use System Restore to go back to the date it was working correctly.
| Running the System Restore utility… |
| 1. Click Start, click All Programs, click Accessories, click System Tools, and then click System Restore. 2. Click Continue or provide Administrator credentials if necessary. 3. Click Choose a different restore point, and then click Next. 4. Select a Date and Time prior to first sign of the issue you've described. 5. If the date you need is in excess of (5) days click the Show restore points older than 5 days check box.
Important Notice: That System Restore affects Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files on your computer. Thus, any recently installed programs, updates, or changes to configuration will be lost if you use System Restore. However, make note that System Restore does not affect personal files, such as e-mail, documents, or photos, so it cannot help you restore a deleted file. |
Let us know if you need further assistance,
Kevin
Answer 2：Thank you SO much! I followed the directions in the Command Prompt section and it said that it repaired two files and then I restarted my computer and there was SOUND! :) ....Thanks again!
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