Unable to play music on laptop

Question：I recently purchased a laptop with Windows Vista 64 bit on it, and I transferred all of my music onto it.  Up until recently, the music has played fine.  Now, however, I receive an error message, and when I choose "Web Help" I get this:

You've encountered error message C00D11B1 while using Windows Media Player. The following information might help you troubleshoot the issue.

Cannot play the file

Windows Media Player cannot play the file. You might encounter this error message for one of the following reasons:

• Your sound device, such as a sound card or sound controller, requires an updated driver. To determine if an updated driver is available, see Windows Update at the Microsoft Web site, or see the sound device manufacturer's Web site.

• Your sound device is not functioning properly. Try using Device Manager to check the status of your sound device.

   To check the status of your sound device

  1. Do one of the following:

     • If you are running Windows XP, click Start , right-click My Computer , and then click Manage .

     • If you are running Windows Vista, click Start , right-click Computer , and then click Manage .

  2. In the pane on the left, click Device Manager .

  3. In the pane on the right, expand Sound, video and game controllers , and then look for the name of your sound device.

  4. Do one of the following:

     • If your sound device is listed but the icon includes a red "X," the device has been disabled. To enable the device, right-click the icon, and then click Enable .

     • If your sound device is not listed, in the pane on the right, expand Other devices . If Multimedia Audio Controller appears in the list, right-click the icon, and then click Update Driver or Update Driver Software . Follow the on-screen instructions to find and install the driver software.

       If you are not able to find and install the correct driver software, see your computer manufacturer's or sound device manufacturer's Web site for further assistance.

• You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again. For details, see your computer manufacturer's or sound device manufacturer's Web site.

• You are trying to play a file on the Internet and the server might be temporarily unavailable or there might be a network issue. Try again later.

• You are trying to play an MP3 file that contains compressed ID3 headers. The ID3 header is a portion of the file that stores the song's album information (for example, the song name, artist name, album name, and genre). This information is sometimes called a "tag."

  To fix the problem, make a copy of the file and then use a non-Microsoft ID3 tag editing program to remove or reset the file's ID3 headers. After you remove the ID3 headers, Windows Media Player should be able to play the MP3 file.

  Attempting to remove ID3 headers might damage the file and make it unplayable. Therefore, always make a copy of the file before you edit it.

  If this solution does not resolve the problem, the file might be corrupted.

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All of my sound devices are working properly.  My computer recognizes everything, and I can hear sounds other than music.  I don't know what "ID3 headers" are, but I didn't mess with the files at all, only transferred them.  The only thing that I can think of that has changed is my wireless network.  I moved into a college dorm and set up my wireless with the school's network.  So now I'm at a loss.  I really don't know what to do to get my music playing again, so any help would really be appreciated.  Oh, I think I should also mention that this isn't a problem with just Windows Media Player 11.  I downloaded VLC, and my music has no sound with that either.

So... are there any ideas?  Once again, any help would greatly be appreciated.  Thank you!

Answer 1：

Hi Sm829,

 

Thank you for posting your question on Windows Vista Forums.

 

You can also try to follow the given link:

When you try to play music that you downloaded from the Zune Marketplace, you receive an error message: "C00D11B1"

http://support.microsoft.com/kb/933448

 

You can also try to perform a system restore on the machine to a date when it was working fine. You can follow the given link:

http://support.microsoft.com/default.aspx/kb/936212

 

Hope the information will help. Please post back and let us know.

Thanks & Regards

Ashish Gupta

Answer 2：Ok, I think I was wrong before when I said that all of my audio devices were in check.  For some reason, when starting up my computer I can hear sound, but after that nothing has sound.  I looked at my device manager, and I have three things listed under "Sound, video, and game controllers", but none of them are the "Azalia audio chip" my laptop is supposed to have.  Now, please keep in mind that I'm not very knowledgeable about computers, so I don't know if this is where it's supposed to be listed or even how to add it if it's not there.  And really, I'm suspecting this is the problem, but I'm not sure.  So if anyone has the patience to continue dealing with me, please help?

Answer 3：Aaaauuugh.  Never mind.  FINALLY figured it out.  Complete idiocy on my part- I had the wrong sound device set as the default.  Thank you for your help anyway!!!