[Answer]SP2 MSDSM problem

Question：My Samsung Q45 has this problem of the MSDSM driver not being compatible whereas my Dell Studio 1737 upgraded satisfactorily. I would like to know from MS whether they are going to resolve this or the supplier of the MSDSM driver is held responsible - if only I knew what this driver is.

Answer 1：

Hi Pitstonejohn,

 

Thank you for posting your question on Windows Vista Forums.

 

If you are trying to install SP2 on the machine and you have the Hotfix KB972036 installed on the machine, you may experience the warning.

 

You can try the following steps in order to install SP2 on the machine.

 

You will need to uninstall the Hotfix KB972036 if available in the installed update list from the machine before installing SP2.

 

Configure the machine in clean boot state. You can follow the given article:

http://support.microsoft.com/kb/331796

 

Install the System Update Readiness Tool. You can download the tool from the given link:

http://support.microsoft.com/kb/947821

 

Download and install SP2 for windows Vista. You can download SP2 from the given link:

http://www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displaylang=en

 

Hope the above information helps. Please post back and let us know.

Thanks & Regards

Ashish Gupta

 

Answer 2：I am having similar problems installing SP2 and decided to ignore and continue, losing access to my laptop for several hours after experiencing problems and ended up having to use System Restore.

I have followed the guidance listed above, unfortunately I don't have the Hotfix listed above.

Should I still continue?

Answer 3：Ashish,

You're my hero!

J