Question：Can anyone help me please! My Vista Home Premium has recently become slow with multiple problems. I've recently upgraded my virus software, and installed and run a registry clean up program. The new version of anti virus seems to have caused the problems - auto quarantining and deleting .exe files for quite alot of programs (wmplayer for example!). The anti-virus software has also corrupted as I can no longer open it! I cannot uninstall or reinstall teh Virus software as 'windows installer' is also now apparently not installed!
So i figured the best thing to do is reinstall Vista and reformat the hard drive. Problem. I have teh product key on the sticker on the back of the laptop, but as it came pre-installed with vista, I do not have a installation cd or dvd. Does anyone know how can I reininstall without one, or how I can get one from either Sony or Microsoft? Thank you.
Answer 1：You'll need to contact Sony Support and order their Recovery Disks for Windows Vista.
Please see the following:
How to replace missing Microsoft software:
http://support.microsoft.com/default.aspx/kb/326246
Carey Frisch
Answer 2： If the computer manufacturer did not include Vista disk/s, there should be a Recovery Partition on your Hard drive.
That is the way they do it now, most of the time. We are supposed to make the Recovery Disks ourselves, with instructions included in the installed Manufacturer's Software in Start >Programs.
At the bottom of the splash Screen at startup/power on, there usually is a Key number, F10, or F11, to hit to start Recovery Process, to take it back to factory standards (out of the box).
Another way I have seen on some models is to tap F8, and go to a list of Startup options , and start a factory standards recovery from in there, by selecting the Repair computer option.
See if a Manual came with the computer, or go to the Manufacturer's website, email or phone them for info on how to do a Recovery.
Each manufacturer has their own way of doing a Recovery to factory standards.
And save all your Data before you do it, as a reinstall wipes everything from your Hard Drive..
Answer 3：
I just need to reinstall my Window Vista Business Edition.
There is recovery on the hard dik partition..
If everything back to factory standard.
How abt software? My document? my music files? and photo?
WIll everything will be wipe out?
OR only sytem files will be reinstall?
Thanks
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