[Answer]windows sound

Question：the speaker symbol in the bottom right hand corner of my desktop has a symbol with an circle with a cross in it when i click it , a pop up says no audio output device is installed how do i fix this as im using a laptop and i used to always have sound until now..... thanks in advance

Answer 1：

Hi bones235,

 

Thank you for posting on the forums.

 

Couple of questions, did it use to work? Any changes on your system prior to this happening? It sounds like you might have an audio driver that isn't working properly, please do the following:

 

1.       Click Start

2.       In 'Start Search' type Device Manager, press Enter (provide administrative credentials if prompted)

3.       Click the "+" next to Sound, video and game controllers to drop down the menu

4.       Check the status of any device listed in that category by right-clicking that device, clicking Properties, and then under the General tab check what it says under "Device status". Let us know what the status was.

5.       Then check all the devices (especially any that had a problem under "Device status") listed in this category for updated drivers by right-clicking that device and then clicking Update Driver Software… (this step may take a moment so be patient). 

 

Hope that helps, please post back and let us know.

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JohnD