Unable to open windows media player

Question：Hi guys! Im using Windows Vista Home Premium, I created a new user account.. and after that I deleted my previous account. When I tried to open WMP, it's not responding and I coudn't able to open the program. Then I tried to use the Guest account and I able to open it. But I don't like to switch user account again and again from my account to Guest account just to access WMP. Has anyone had an idea how to fix this problem? Hoping for your answers.... Thanks

Answer 1：

Hi bl4ck5ilv3r, 

 

Thank you for writing to Microsoft Answers Community Forums.

 

You can try to clear the Windows Media Player database. To do this, follow these steps:

Exit Windows Media Player.

For Windows XP:

Click Start, click Run, type %userprofile%\Local Settings\Application Data\Microsoft\Media Player, and then click OK.

 

For Windows Vista:

 

Click Start, click Run, type %LOCALAPPDATA%\Microsoft\Media Player, and then click OK.

Select all the files in the folder, and then click Delete on the File menu.

 

Note You do not have to delete the folders that are in this folder.

Restart Windows Media Player.

 

Note Windows Media Player automatically rebuilds the database.

If this does not resolve the problem, clear the Windows Media Player database cache files. To do this, follow these steps:

Exit Windows Media Player.

If you are running Windows XP, click Start, click Run, type %userprofile%\Local Settings\Application Data\Microsoft, and then click OK.

 

If you are running Windows Vista, click Start, click Run, type %LOCALAPPDATA%\Microsoft, and then click OK.

Select the Media Player folder, and then click Delete on the File menu.

Restart Windows Media Player.

 

Note Windows Media Player automatically rebuilds the database.

 

If you still have the problem...try the following articles:

 

(947541) Windows Media Player stops responding after you install a third-party product that registers its own version of the Wmp.dll file

http://support.microsoft.com/kb/947541

 

More info at the following links:

 

Troubleshooting Windows Media Player 11 for Windows Vista

http://www.microsoft.com/windows/windowsmedia/player/windowsvista/troubleshooting.aspx

 

Windows Vista -Troubleshoot problems in Windows Media Player

http://windowshelp.microsoft.com/Windows/en-US/Help/d2930eab-10cb-400c-8bac-b59993c16d5c1033.mspx

 

Hope this helps.

Let us know if you need further assistance.  

 

Regards.

Sharath Govindappa

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Answer 2：Hi Sharat, Thanks for your response. I did all the instruction you've posted but it didn't works. Once I try to open WMP icon (shorcut, thru start menu or program files), nothing happened. As it totally not opening. But Im just wondering why am I able to open it in "Guest" account.

Answer 3：

Hi bl4ck5ilv3r, 

 

Thank you for replying.

 

 I would suggest you to try creating a new administrator user account and check how media player works.

 

If you have media player working in the new admin account follow this link on how to transfer data from a corrupted user account to a new one.

 

Fix a corrupted user profile

http://windowshelp.microsoft.com/Windows/en-US/help/769495bf-035c-4764-a538-c9b05c22001e1033.mspx

 

Note: Keep this in mind; do not copy Ntuser.dat, Ntuser.dat.log and Ntuser.ini.

 

Hope this helps.

Let us know if you need further assistance.  

 

Regards.

Sharath Govindappa

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