Windows Live Mail Error

Question： Window's live mail could not be started, telling me the application was unable to open the Windows Live Mail message store and could not find its message database. I have tried to find the missing database files with no luck. I then tried to down load Live Mail again only to get a error message 'No live suite installed' , so I tried to download the suite only to get the same message. Any help on this matter would be much appreciated.

Answer 1：

Hi Johnnygaps,

Welcome to Microsoft Windows Vista Forums.

You may be better served by posting your question in the windows live community.

http://windowslivehelp.com/community/

 

Regards.
Sreekanth
Microsoft Support

Answer 2：I got a reply of this from windows live help... I use outlook express, but when I opened certain mail it glitched and would not open because it was sent from a windows live mail account... I just deleted the registry key and it worked... hope this info. helps..




Thank you for writing to Windows Live Mail Technical Support. My name is Angel and you mentioned that you are using Outlook Express in Windows XP when viewing your messages and when you received several messages and clicked its attachment, it tries to open Windows Live Mail but you are getting the error "trying to recover the Windows Live Mail database." I understand how important it is for you to have your concern addressed immediately.

Dan, the possible reason why you are being prompted to launch Windows Live Mail when viewing attachments is because this is the default program that is set in your Windows XP. To resolve your issue and in order for you to view your attachments via Outlook Express, please use the steps below:

1.  Click the "Start" button, then "Settings" and go to your "Control Panel"
2.  In the Control Panel window , choose "Add/Remove Programs"
3.  Choose "Set Program Access and Defaults" on the left part
4.  Under "Choose a default e-mail program" heading, select "Outlook Express"
5.  Click "OK"
6.  Restart computer.

However, if the attachments you are pertaining to is in ".eml" file format, this is a Windows Live Mail extension file and you will only be able to view the attachment on Windows Live Mail interface. If this is so, you need to reinstall Windows Live Mail using "clean removal" process. To do this, please refer to the steps below:

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!13202.entry?sa=681444564

Note: The "How to remove Windows Live Mail" link has instructions on how to remove the latest and older versions of Windows Live Mail .  Since you cannot check which version you are using, please try to follow the one that is applicable.

After you have done the "clean removal," download and install the latest version [14.0.8064.0206] from http://download.live.com .

After installing the program, please follow the steps on how to set up your Yahoo account in Windows Live Mail program using the POP3 setting by going to the link below:

Note: You must be a Yahoo Mail Plus subscriber in order to configure your Yahoo account in Windows Live Mail.

http://emailsupport.spaces.live.com/blog/cns!5D6F5A79A79B6708!16569.entry?sa=639329765

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mail.

Answer 3：

Fyi....
That community is for Hotmail help, not Windows Live Mail..

The current options for Windows Live Mail help are:

Windows Live Mail Newsgroups

Nntp:
     news://msnews.microsoft.com/microsoft.public.windows.live.mail.desktop
Web-interface: Http
     http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.windows.live.mail.desktop


Windows Live Mail Support
WLM Support
1. Logon to http://account.live.com using your Windows Live ID, the cut and paste one the following url to your browser's address bar, the press the enter key
 https://support.live.com/default.aspx?productkey=wlmaildesktop
2. Click on the first item in the left hand pane FAQ List
3. Look in lower right, click on 'Get more Help', allow that page to load
4. Click on 'Get Support', the Windows Live Mail support e-form will load.

Note..Logging one with your Live ID in step 1 at account.live.com should also ensure that your account's Full name and email address fields are automatically filled in on the e-form