3 Sept 2009

Windows media player 11 doesn't work

Question：Hi, i was using WMP11 that came with my Vista OS until two days ago when it suddenly doesn't starts anymore....i keep clicking the icon and nothing happens, if i click a media file like a video or song still nothing happens...if i try to start the player as and administrator it does open and somewhat works but it's slow, what's happening?? Also if i start windows media center it works but when trying to play something it gives error and sometimes crashes!!, what can i do???


Answer 1：

Hello, Juan

Thank you for using the Answers Forum!

Try doing a System Restore to before Media Player stopped working. Go to Start, All Programs, Accessories, System Tools, open System Restore and select a date prior to when this started.

Let us know if this helps.

David



Answer 2：I already tried...the problem is that my pc doesn't want to do restores anymore, since the last time i did that when the restore finishes it appears a message saying that nothing was restored, and it's the same thing always...it doesn't matter which restore point i choose....i'm starting to think reinstall windows is my only option now.

Answer 3：

Hi Juan Bravo,

Since the System Restore wouldn't work, reboot your computer into Safe Mode with Networking and login the default administrator account to see if WMP will work there.  It might be your profile is corrupted.  

How to boot your system into Safe Mode…
  •  
    1. Restart your computer if it is powered on.
    2. Tap the F8 key after your computer initially powers on.
    3. Once you see the Advanced Boot Options menu you can stop tapping.
    4. Use the up/down arrow keys to highlight your selection.
    5. Select Safe Mode with Networking and press Enter.
    6. You should see drivers loading, and then Please wait.
    7. You should then be at the Welcome Screen.
    8. Logon to your computer using an account with Administrator privileges.

Also run SFC scan with your Vista installation disk in the drive to repair it if possible

 

Running the System File Checker…

1.     Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.

2.     Click Continue or supply Administrator credentials if prompted.

3.     In the Command Prompt window type the following, and press Enter:

sfc /scannow

4.     You should see the following on-screen messages:

Beginning the system scan. This process will take some time.

Beginning verification ph

ase of system scan.

Verification % complete.

5.     Once the scan has completed you will receive an onscreen message resembling one of the following:

…found no integrity violations

…found corruption but repaired it

…found corruption that it could not repair

6.     Please reply with the completion message that you received.

Let us know if you need further assistance,
Kevin



at 22:03

No comments:

Post a Comment

Recent